PRIVACY POLICY AND PERSONAL DATA PROTECTION
WHO WE ARE?
“CASA PAMPLONA SERPA” is a local accommodation on the island of São Miguel. The house, with more than 300 years of history, has two apartments, Atlantic Classic View and Studio 58, overlooking the sea, private bathroom and kitchenette.
WHY THIS PRIVACY AND PERSONAL DATA PROTECTION POLICY?
This Policy is intended to make known to the Customers/Users of “CASA PAMPLONA SERPA” the general rules of privacy and processing of personal data, which are collected and processed in strict respect and compliance with the provisions of the legislation on the protection of personal data in force at all times, namely in Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (“GDPR”).
“CASA PAMPLONA SERPA” respects best practices in the field of security and protection of personal data, having taken the necessary technical and organizational measures to this end in order to comply with the RGPD and guarantee that the processing of personal data is lawful, fair , transparent and limited to authorized purposes.
“CASA PAMPLONA SERPA” is committed to the protection and confidentiality of personal data, having adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as all other rights that assist the respective holders.
WHAT DOES THIS POLICY COVER?
This Policy applies exclusively to the collection and processing of personal data for which “CASA PAMPLONA SERPA” is responsible for the respective treatment, within the scope of the services and products made available to its Customers/Users and in all situations in which a processing of personal data.
WHAT ARE PERSONAL DATA?
Personal data is any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.
Identifiable is a natural person who can be identified, directly or indirectly, namely by reference to a name, identification number, location data, electronic identifiers or to one or more specific elements of their physical, physiological, genetic, mental, economic, cultural or social.
WHAT DOES THE PROCESSING OF PERSONAL DATA CONSIST OF?
The processing of personal data consists of an operation or set of operations carried out on personal data or sets of personal data, through automated means, or not, namely the collection, registration, organization, structuring, conservation, adaptation, retrieval, consultation, use, disclosure, dissemination, comparison, interconnection, limitation, erasure or destruction.
WHO IS RESPONSIBLE FOR DATA PROCESSING?
The entity responsible for processing personal data is “CASA PAMPLONA SERPA”, which determines the purposes and means of processing them.
For this purpose, if the holder of the personal data needs to contact the data controller, he/she may do so through the following means and contacts: se********@***il.com.
WHAT TYPES OF PERSONAL DATA ARE PROCESSED?
“CASA PAMPLONA SERPA”, within the scope of the activities it develops, processes the personal data necessary for the provision of services and/or supply of products, processing data such as email address, name and telephone according to information provided by the holders of personal data.
Personal data may also be processed for marketing purposes or dissemination of service offers from “CASA PAMPLONA SERPA”, if the respective holder has authorized it.
If there is prior consent from the holder, this may be withdrawn at any time, without compromising the lawfulness of the treatment carried out based on the previously given consent.
WHEN AND HOW DO WE COLLECT YOUR PERSONAL DATA?
“CASA PAMPLONA SERPA” collects your personal data, namely by telephone, in writing, through its website, guaranteeing, whenever necessary, the prior consent of the holder of the personal data.
Some personal data are essential for the performance of the contract, without which “CASA PAMPLONA SERPA” will not be able to provide the service in question.
If the holder of the personal data is not a Client/User of “CASA PAMPLONA SERPA”, the respective personal data will only be processed when they are made available, in which case the rules of this Policy will apply.
The personal data collected can be processed by computer and in an automated or non-automated way, guaranteeing in all cases strict compliance with the legislation on the protection of personal data, being stored in specific databases created for this purpose and, under no circumstances, the data collected will be used for a purpose other than that for which they were collected or given consent by the data subject.
WHO ARE THE RECIPIENTS OF PERSONAL DATA?
Without prejudice to the recipients indicated throughout this Policy, “CASA PAMPLONA SERPA” may communicate the Customer/User’s personal data, for the purpose of complying with legal obligations, namely to police, judicial, fiscal and regulatory entities.
WHAT ARE THE PURPOSES OF PROCESSING PERSONAL DATA AND THEIR LEGAL BASIS?
In general, the personal data collected is based on and intended for the management of the contractual and commercial relationship, the provision of contracted services, the adaptation of services to the needs and interests of the Client/User, namely for the purpose of accessing specific functionalities of the services, information and marketing actions.
Additionally, personal data may also be processed for the purposes of complying with legal obligations.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
The period of time during which personal data is stored and maintained varies according to the purpose for which the information is processed.
Indeed, there are legal requirements that oblige to keep data for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary to pursue the purposes that motivated its collection or subsequent processing, under the terms defined by law.
WHAT ARE YOUR RIGHTS AS A HOLDER?
As holders of personal data, Customers/Users are guaranteed, at any time, the right to access, rectify, update, limit and erase their personal data (except for data that are indispensable for the provision of services by “CASA PAMPLONA SERPA ” or the fulfillment of legal obligations to which the person responsible for the treatment is subject), the right to oppose the use of the same for commercial purposes by “CASA PAMPLONA SERPA” and the withdrawal of consent, without this compromising the lawfulness of the treatment carried out to the under that consent, as well as the right to data portability.
HOW CAN YOU ACCESS, RECTIFY, UPDATE, LIMIT, DELETE, OPPOSITE THE TREATMENT OF YOUR PERSONAL DATA, OR REMOVE CONSENT?
Without prejudice to the provisions of the RGPD, the holder of the personal data may do so, directly or upon written request, addressed to the respective Responsible for the treatment, through the contacts made available for this purpose in this document, as well as other contacts made available by “CASA PAMPLONA SERPA”.
HOW CAN YOU OBJECT RECEIVING CONTACTS FOR MARKETING PURPOSES?
“CASA PAMPLONA SERPA” may promote actions to disseminate new products or services to its Customers/Users, namely via telephone, e-mail, SMS or any other electronic communications service, if the holder of the personal data has given the respective consent.
If the holder of personal data does not wish to continue receiving these communications, he may, at any time, withdraw his consent to the use of his data for marketing purposes.
HOW CAN YOU COMPLAIN?
Without prejudice to being able to submit complaints directly to “CASA PAMPLONA SERPA” through the contacts made available for this purpose, the Customer/User can complain directly to the Control Authority, which is the National Data Protection Commission (CNPD), using the contacts made available by this entity for this purpose.
WHAT ARE THE MEASURES ADOPTED BY “CASA PAMPLONA SERPA” TO ENSURE THE SECURITY OF YOUR PERSONAL DATA?
“CASA PAMPLONA SERPA” undertakes to guarantee the protection of the security of the personal data made available to it, having approved and implemented strict rules in this matter. Compliance with these rules is an obligation for all those who legally access them.
Bearing in mind the concern and commitment that “CASA PAMPLONA SERPA” reveals in the defense of personal data, several security measures were adopted, of a technical and organizational nature, in order to protect the personal data made available to it against its dissemination, loss , misuse, alteration, treatment or unauthorized access, as well as against any other form of illicit treatment.
Additionally, third parties that, within the scope of the provision of services, process the Customer/User’s personal data in the name and on behalf of “CASA PAMPLONA SERPA”, are obliged, in writing, to carry out appropriate technical and security measures that, at all times, meet the requirements set out in the legislation in force and ensure the defense of the rights of the data subject (namely, the protection of privacy and personal data).
IN WHICH CIRCUMSTANCES DOES DATA COMMUNICATE TO OTHER ENTITIES (THIRD PARTIES AND SUBCONTRACTORS)?
“CASA PAMPLONA SERPA”, within the scope of its activity, may use third parties to provide certain services. Sometimes, the provision of these services implies access, by these entities, to the personal data of Customers/Users. When such, “CASA PAMPLONA SERPA” takes the appropriate measures, in order to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which is duly enshrined and contractually safeguarded between “CASA PAMPLONA SERPA” and the third party(ies).
Thus, any entity subcontracted by “CASA PAMPLONA SERPA” will process the personal data of our Customers/Users, in the name and on behalf of “CASA PAMPLONA SERPA” and adopting the necessary technical and organizational measures in order to protect personal data against destruction, accidental or unlawful, accidental loss, alteration, dissemination or unauthorized access and against any other form of unlawful treatment.
In any case, “CASA PAMPLONA SERPA” remains responsible for the personal data made available to it.
In this case, “CASA PAMPLONA SERPA” uses Mailchimp as a marketing platform. By agreeing to our policies, you acknowledge that your information will be transferred to Mailchimp. Learn more about Mailchimp’s privacy policies here https://mailchimp.com/legal/.
You can unsubscribe at any time by clicking on the link at the bottom of our emails. For more information about our privacy policies, visit our website.
UNDER WHAT CIRCUMSTANCES DO WE TRANSFER YOUR PERSONAL DATA?
The provision of certain services by “CASA PAMPLONA SERPA” may imply the transfer of your data outside Portugal, including outside the European Union or to International Organizations.
In such case, “CASA PAMPLONA SERPA” will strictly comply with the applicable legal provisions, namely regarding the determination of the suitability of the destination country(ies) with regard to the protection of personal data and the requirements applicable to such transfers, including , whenever applicable, the signing of appropriate contractual instruments that guarantee and respect the legal requirements in force.
HOW CAN YOU FIND OUT ABOUT ANY CHANGES TO THE PERSONAL DATA PROTECTION POLICY?
“CASA PAMPLONA SERPA” reserves the right at any time to readjust or amend this Personal Data Protection Policy.
ABOUT COOKIES
WHAT ARE COOKIES?
“Cookies” are small software labels that are stored in access equipment through the browser (browser), retaining only information related to preferences, not including, as such, personal data.
WHAT ARE COOKIES FOR?
Cookies serve to help determine the usefulness, interest and number of uses of websites, allowing faster and more efficient navigation, eliminating the need to repeatedly enter the same information.
WHAT KIND OF COOKIES ARE THERE?
There are two groups of cookies that can be used:
Permanent cookies – these are cookies that are stored at the browser level on the access equipment (PC, mobile and tablet) and that are used whenever you make a new visit to one of the websites of “CASA PAMPLONA SERPA”. They are generally used to direct navigation to the user’s interests, allowing a more personalized service to be provided.
Session cookies – these are temporary cookies that remain in the browser’s cookie file until you leave the website. The information obtained by these cookies is used to analyze traffic patterns on the web, allowing us to identify problems and provide a better browsing experience.
FOR WHAT PURPOSE DO WE USE COOKIES?
• Strictly necessary cookies – These allow you to browse the website and use applications, as well as access secure areas of the website. Without these cookies, the necessary services cannot be provided.
• Analytical cookies – They are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website.
HOW CAN YOU MANAGE COOKIES?
All browsers allow the user to accept, refuse or delete cookies, and also inform the user whenever a cookie is received, namely by selecting the appropriate settings in the respective browser. The user can configure cookies in the “options” or “preferences” menu of his browser.
It should be noted, however, that by disabling cookies, it may prevent some web services from working properly, affecting, partially or completely, navigation on the website.